Get a real start from real experts!

Certificate II in Hospitality SIT20213 is a nationally recognised qualification covering required industry skills and knowledge to enable you to perform tasks and duties to the standard expected in the hospitality industry.


Hospitality is an industry that has a diverse opportunities. You may be working in restaurants, hotels, clubs and accommodation with this program the place to start.

Possible job titles include:

  • bar attendant
  • bottle shop attendant
  • café attendant
  • catering assistant
  • food and beverage attendant
  • front office assistant
  • gaming attendant
  • porter and room attendant

We also include resume preparation and the student will also have a dedicated recruitment team to assist in career advice along with industry contacts more than willing to employ our students.


Assessment is conducted by using a range of scenarios - Including orally / written questions.

Delivery Method

Delivery of training is face to face and may be facilitated at a customer’s site or one of our Training Centres.

Do I need to have prior knowledge? No, none required

Can I get credit for work I’ve done before? Yes, our experienced team can help you with Skills Recognition, Credit Transfer and Recognition of Prior Learning

Course Outline

  • BSBWOR203B Work effectively with others
  • SITHIND201 Source and use information on the hospitality industry
  • SITHIND202 Use hospitality skills effectively
  • SITXCOM201 Show social and cultural sensitivity
  • SITXCCS202 Interact with customers
  • SITXWHS101 Participate in safe work practices
  • SITXFSA101 Use hygienic practices for food safety
  • BSBCMM201A Communicate in the workplace
  • HLTAID003 Provide first aid
  • SITHFAB201 Provide responsible service of alcohol
  • SITHFAB204 Prepare and serve espresso
  • SITHFAB101 Clean and tidy bar areas

Why choose Executive Training Group?

Executive Training Group provides real training solutions by qualified industry professionals giving you the best possible start in the hospitality industry.

You will learn skills that make you more employable:

  • Communication
  • Teamwork
  • Problem Solving
  • Planning & Organising
  • Self-management
  • Learning and Technology

Don't wait book your place now!

ETG trainers impart their expertise, skills and knowledge to you, so you are fully prepared to enter the industry. Classes fill quickly, so be sure to enrol early to secure a place on the course.

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