Get a real start from real experts!

Certificate IV in Hospitality SIT40313 is a nationally recognised qualification that meets the required industry skills and knowledge to enable you to perform tasks and duties to the standard expected in the hospitality industry.


Hospitality is an industry that has a diverse opportunities. You may be working in restaurants, hotels, clubs and accommodation with this program the place to start.

Possible job titles include:

  • bar supervisor or team leader
  • concierge, duty manager
  • food and beverage supervisor or team leader
  • forecast analyst (accommodation services)
  • front office supervisor or team leader
  • housekeeping supervisor or team leader
  • gaming supervisor or team leader
  • reservation analyst and shift manager

It is strongly recommended that individuals undertake lower level qualifications, and/or gain industry experience prior to entering this qualification. 


Assessment is conducted by using a range of scenarios - Including orally / written questions.

Delivery Method

Delivery of training is face to face and may be facilitated at a customer’s site or one of our Training Centres.

Do I need to have prior knowledge? No, none required

Can I get credit for work I’ve done before? Yes, our experienced team can help you with Skills Recognition, Credit Transfer and Recognition of Prior Learning

Course Outline

  •  BSBDIV501A Manage diversity in the workplace
  • SITHIND301 Work effectively in hospitality service
  • SITXCCS401 Enhance the customer service experience
  • SITXCOM401 Manage conflict
  • SITXFIN402 Manage finances within a budget
  • SITXHRM301 Coach others in job skills
  • SITXHRM402 Lead and manage people
  • SITXMGT401 Monitor work operations
  • SITXWHS401 Implement and monitor work health and safety practices
  • SITHIND101 Use hygienic practices for hospitality service
  • SITXHRM401 Roster staff
  • SITHACS301 Provide valet service
  • SITHACS303 Provide accommodation reception services
  • BSBCMM401A Make a presentation
  • HLTAID003 Provide first aid
  • SITXINV401 Control stock
  • SITXEVT303 Coordinate on-site event registrations
  • SITXEVT304 Provide event staging support
  • SITXEVT401 Plan in-house events or functions
  • SITXMPR402 Create a promotional display or stand
  • SITXFSA401 Develop and implement a food safety program

Why choose Executive Training Group?

Executive Training Group provides real training solutions by qualified industry professionals giving you the best possible start in the hospitality industry.

You will learn skills that make you more employable:

  • Communication
  • Teamwork
  • Problem Solving
  • Initiative & Enterprise
  • Planning & Organising
  • Self-management
  • Learning and Technology

Don't wait book your place now!

ETG trainers impart their expertise, skills and knowledge to you, so you are fully prepared to enter the industry. Classes fill quickly, so be sure to enrol early to secure a place on the course.

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